Cashier | Sept. 2024 - Dec. 2024

Processed an average of 240 transactions per shift, ensuring accuracy and efficiency to minimize customer wait times
Delivered exceptional customer service by assisting customers in locating products, answering questions, and resolving payment issues, enhancing the overall shopping experience
Handled complex payment solutions, including Food Stamps (EBT), split payments, and coupons, ensuring seamless transactions and customer satisfaction

Marketing Coordinator | Oct. 2023 - July 2024

Grew Instagram following from 70 to 5,000+ through strategic content creation, community engagement, and paid advertising campaigns
Produced professional-grade photography and dynamic infographics, improving brand visibility and customer engagement across social media platforms
Developed and managed a content calendar, ensuring consistent posting and alignment with marketing goals across Instagram, Facebook, X, and LinkedIn
Implemented email and text marketing campaigns using Cinch, driving customer retention and increasing promotional offer redemption
Created and optimized marketing campaigns through Meta Business Suite, leading to targeted reach and increased customer engagement
Analyzed performance data through weekly reports to adjust marketing strategies, resulting in improved content performance and customer interactions
Collaborated on the redesign of the service menu, incorporating strategic pricing and a modern, user-friendly design

Courtesy Technician | July 2023 - Oct. 2023

Provided exceptional customer service as the first point of contact, greeting customers and offering personalized service recommendations based on needs and budget
Performed essential services including vacuuming, washing windows, and filling tires to the specified air pressure, ensuring customer satisfaction with vehicle care
Processed customer payments efficiently, ensuring accurate transactions and a swift checkout process
Answered customer inquiries and addressed concerns, providing clear explanations of services rendered and fostering a friendly, informative environment

Photojournalist | Aug. 2020 - May 2023

Collaborated with editorial and photography teams to strategize and capture visual content that aligned with editorial goals, enhancing the storytelling experience
Captured compelling, professional-grade photographs to complement written stories, increasing engagement and enhancing visual appeal across print and digital platforms
Adhered to journalistic integrity and APA standards by writing accurate, unbiased captions, ensuring ethical reporting and credibility in all visual content

Journalist | June 2020 - May 2023

Pitched and wrote unique, engaging stories across multiple desks (Opinion, Arts & Culture, News), contributing to diverse coverage of campus news, local events, and economic issues
Conducted in-depth interviews and surveys to gather credible insights, ensuring accuracy and richness in reporting for various topics including the Great Resignation, automation, and the value of a college degree
Collaborated with fellow writers and editorial staff to produce high-quality content under tight deadlines, consistently meeting editorial needs and contributing to a well-rounded publication
Maintained journalistic integrity and APA standards, ensuring unbiased reporting and ethical storytelling for both news and opinion-based articles
Demonstrated a flexible, strong work ethic by being available on the clock to meet deadlines and adapt to fast-changing story developments

Social Media Editor | May 2021 - May 2022

Collaborated with all desks to create relevant, engaging social media captions that adhered to journalistic integrity and APA standards, ensuring accurate representation of content across platforms
Managed the content calendar to schedule and plan consistent posts across Instagram, Facebook, and X, increasing audience engagement and maintaining brand consistency
Developed and sent daily newsletters to keep readers informed, showcasing strong marketing and communication skills to highlight the most relevant stories
Curated and crafted engaging social media content, promoting stories and breaking news, which contributed to increased engagement and higher interaction rates on social media platforms
Worked closely with editorial teams to ensure social media strategies aligned with publication goals, leading to cohesive messaging across digital platforms

Peer Mentor | Aug. 2019 - Dec. 2021

Collaborated with a co-mentor to design and implement interactive, discussion-based lessons that adhered to the prestigious standards of the Honors College, enhancing student engagement and understanding
Facilitated a safe and supportive learning environment, providing guidance to students on academic and personal growth, and ensuring a smooth transition into college life.
Monitored students' academic and personal development, offering individualized support to help them successfully assimilate into university culture
Graded assignments and maintained attendance records, ensuring accurate tracking of student progress and accountability

President of Edwards Hall | Aug. 2018 - May 2019

Acted as the primary liaison between over 300 residents and university administration, ensuring effective communication and addressing resident concerns
Represented resident interests in weekly senate meetings, casting votes on bills and contributing to decision-making processes
Planned and executed monthly events aimed at enhancing the resident experience, including creating promotional materials and marketing strategies to drive attendance

Conference Chair | Aug. 2020 - Dec. 2020

Planned and executed a successful virtual conference with 88 attendees from chapters across the region, showcasing adaptability and proficiency in remote communications during the COVID-19 pandemic
Coordinated professional development events by connecting with community professionals, and contributing to the personal and professional growth of attendees
Created and maintained a cohesive conference theme, "A Whole New World," focusing on personal and professional success amidst the challenges of the pandemic
Developed and designed marketing materials, including promotional content, to ensure strong attendance and engagement from both my chapter and other regional chapters
Managed the logistical and communication efforts of the conference, ensuring that all events aligned with the theme and ran smoothly throughout the virtual platform

Treasurer | Aug. 2019 - May 2020

Oversaw the organization’s funds, ensuring accurate financial management and budgeting, and maintaining transparency and accountability across transactions
Processed payments, cashed checks, and deposited funds, safeguarding the organization’s financial integrity
Tracked receipts and purchases, organizing financial records to ensure clear and transparent reporting for the organization
Managed dues collection and communicated with members to ensure timely payments, maintaining detailed transaction records
Prepared and filed taxes in compliance with financial regulations, ensuring the organization’s legal and financial obligations were met

Data Entry Specialist | May 2019 - July 2019

Inputted data into a comprehensive database, organizing local real estate documents, enhancing information accessibility for the company and its collaborators
Maintained high levels of accuracy and attention to detail while entering and sorting data, ensuring the integrity and reliability of the database
Demonstrated speed and proficiency in handling large volumes of data, contributing to streamlined operations and improved efficiency in data retrieval
Collaborated with team members to ensure consistency and quality in data management, supporting effective decision-making and operational processes